Rider Safety

Sparrows Considers Riders Safety Above Anything Else

Safety first. That’s our motto at SPARROW. While the ride will make you feel light and zippy, we strongly recommend our riders take all measures when it comes to personal and fellow road users’ safety.

Use The Bike Lane.

It’s both convenient and safe to do so. SPARROWs are zippy and avoiding sidewalks will keep you and pedestrians safer. Stick to internal roads while on the property and roads without bike lanes.

Be Aware Of Special Zones

For your safety and the others, Sparrow has defined a few Special Zones for riding. Red zones are restricted and your scooter will come to a stop if you enter them. Yellow Zones are speed limited to 12km/hr, these are generally in high pedestrian traffic areas. Feel free to reach us at any time through the app.

Obey Traffic Rules.

All rules that apply to bikes and e-scooters on public roads apply to your SPARROW too.

Wear Helmet

Always wear a helmet while riding- All SPARROW scooters come with a helmet, if you don’t find one on the scooter, you can walk up to the front desk and ask for one.

Know Your Sparrow

While Sparrow’s are very easy to ride, it's a good idea to get yourself familiarized with your ride before you zip away. Take your time, your SPARROW is yours for the entire ride.

You Must Be 19 or Older to Ride

Valid driver's licence or government-issued ID required to rent and ride.

Stay Off the Sidewalks

Keep pathways safe — ride on the road or in designated lanes only.

One Rider Per Vehicle

Sparrow scooters are designed for one — no exceptions.

Age restriction

You must be 19 years of age or older in order to rent an e-scooter. Anyone 16+ can ride under 'group rides' on the app.

Finding our scooters

Our scooters are located at Nests (parking locations) around the city. Rides can only be ended at one of Sparrows' Nests. Please check the app for the most up to date locations.

Promotions

At Sparrow, we want everyone to be able to enjoy riding scooters as much as we do. Our promotions are always updated and changing, be sure to check before you ride to see if there may be something you missed.

At this time, the promotion is applied to the first ride only. If you are renting 4 scooters, 4 different accounts will be required.

Keep up to date on our social media pages to get promo codes that are not on the app.

Starting a ride

When you scan or click on a scooter on the map, you will have a screen pop up. Please confirm the following details to ensure you get the most out of your ride:

The battery has enough charge to last for your desired trip
The price
You have the proper promotion applied. (Once a ride has begun, the promotion cannot be added or changed)

Pausing a ride

Click on the pause ride button to temporarily suspend your ride. You can do this at any point in time and at any location during your ride. You will be charged at a lower rate and no one else will be able to rent or ride your scooter. This is a great option for going shopping or sightseeing.

If you want to stop for a few hours, we recommend looking into 4 or 8 hour rentals as this will give you the best deals and value for your money.

Ending a ride

Slide the toggle to the right to end a ride.

Rides can only be ended at one of our nests. Please put the scooter on the racks at the nest, click ‘End Ride’ and take a picture of the scooter.

Once this happens, your ride will end, you will have a detailed outline of your ride and payment and you are all set.

know your Zones

Yellow Zones - Speed limit of 12km/h. These are busy pedestrian areas and the speed is limited for everyones safety. Once out of the zone, the scooter speed will increase back to 24km/h.

Red Zone - No riding. The throttle will not work and an alarm will sound. These are some parks, hotels, malls, and certain roadways like Channel Parkway. These are set for safety measures where the scooters should not be. Once out of the zone, everything will function as normal.

Blue Dots - Nest locations. These are the only areas in which to end a ride, and a ride can be ended at any of these locations. For an updated listing, please click here.

Getting help

You can reach out at any time during our operational hours.

The quickest and easiest way to do this is by clicking on the HELP tab on the app. If you can't find the answer in the Help Centre, start a New Conversation and chat live with one of our knowledgeable staff.

Google Sites

Report abuse