How to Ride

Age restriction

You must be 16 years of age or older in order to rent an e-scooter.

Finding our scooters

Our scooters are located at Nests (parking locations) around the city. Rides can only be ended at one of Sparrows' Nests.  Please check the app for the most up to date locations.


At Sparrow, we want everyone to be able to enjoy riding scooters as much as we do.  Our promotions are always updated and changing, be sure to check before you ride to see if there may be something you missed.

At this time, the promotion is applied to the first ride only.  If you are renting 4 scooters, 4 different accounts will be required.  

Keep up to date on our social media pages to get promo codes that are not on the app.

Starting a ride

When you scan or click on a scooter on the map, you will have a screen pop up. Please confirm the following details to ensure you get the most out of your ride:

Pausing a ride

Click on the pause ride button to temporarily suspend your ride. You can do this at any point in time and at any location during your ride. You will be charged at a lower rate and no one else will be able to rent or ride your scooter. This is a great option for going shopping or sightseeing.

If you want to stop for a few hours, we recommend looking into 4 or 8 hour rentals as this will give you the best deals and value for your money.

Ending a ride

Slide the toggle to the right to end a ride.

Rides can only be ended at one of our nests. Please put the scooter on the racks at the nest, click ‘End Ride’ and take a picture of the scooter.  

Once this happens, your ride will end, you will have a detailed outline of your ride and payment and you are all set.

know your Zones

Yellow Zones - Speed limit of 12km/h. These are busy pedestrian areas and the speed is limited for everyones safety.  Once out of the zone, the scooter speed will increase back to 24km/h.

Red Zone - No riding. The throttle will not work and an alarm will sound. These are some parks, hotels, malls, and certain roadways like Channel Parkway. These are set for safety measures where the scooters should not be. Once out of the zone, everything will function as normal.

Blue Dots - Nest locations. These are the only areas in which to end a ride, and a ride can be ended at any of these locations. For an updated listing, please click here.

Getting help

You can reach out at any time during our operational hours.  

The quickest and easiest way to do this is by clicking on the HELP tab on the app.  If you can't find the answer in the Help Centre, start a New Conversation and chat live with one of our knowledgeable staff.