FAQ'S

Safety

Do I need to wear a helmet?

Where do I find a helmet?

How does Sparrow ensure safety for its riders?

How many riders are allowed per scooter?

Can I ride on the sidewalks?

Where can I ride my Sparrow?

What do I do if I get into an accident while riding?

If you're ever involved in an accident while riding with Sparrow:

Riding

How do I pause a ride?

How fast can I go on a Sparrow?

How long can I rent a Sparrow for?

How do I know if my Sparrow is broken?  What do I do if my Sparrow is broken?

Can I rent a Sparrow any time of the day?

How do I find a scooter?

Why do I find it hard to push the scooter?

That usually happens when either of the below is the case;

Why does the throttle not work on my Sparrow?

That usually happens when either of the below is the case;

My scooter ran out of charge.  What do I do now?

How do I end a rental?

What happens if I am not able to return a Sparrow on time?

Register

How do I register with Sparrow?

How old do I have to be to ride a Sparrow?

Payment

How can I pay for the rental?

Are there any Promos?

Do I get a rental receipt?

Is there a reservation charge?

What do I do if I am charged incorrectly?

Why have I received a penalty?

What happens if I don't return a Sparrow on time?